CONCIERGE AND FRONT OF HOUSE SERVICES

Security with a professional welcome
Trained front-of-house officers
Integrated access control
Aligned with brand standards
Ideal for luxury sites
£1.6bn
Assets we currently secure
£1.4bn
Assets secured within London
£380m
Assets secured within construction
100%
Customer satisfaction rate

Our corporate security services are designed to meet the diverse needs of sectors including construction, luxury retail, hotels, and residential estates.

Our team creates customised security plans that address the specific challenges of each environment.
We ensure the protection of employees, customers, and valuable assets while providing a seamless and professional experience for everyone involved.
Close up of somebody using a computer.

Discreet Integration

Our concierge services are designed to meet the needs of both high-end residential estates and commercial properties. We provide professional, front-of-house management that ensures smooth operations while keeping security a priority. Whether managing access or responding to visitor inquiries, our teams create a secure yet inviting atmosphere that reflects the quality of your business or property.

Access Control

Effective access control is at the heart of our concierge services. From managing entry points to monitoring surveillance systems, we ensure that only authorised individuals are granted access to your property. Our front of house teams are trained to recognise potential security risks and respond appropriately, ensuring a safe environment without compromising the guest experience.

Two security professionals standing guard outside a door.
https://www.priorityfirst.co.uk/services/concierge-services-front-of-house-management

Customer-focused Security with a Personal Touch

While security is our top priority, we never lose sight of customer service. Our concierge and front of house staff are trained to provide excellent service while maintaining the highest standards of security. We create a welcoming atmosphere that puts guests at ease, making sure they feel both secure and valued during their visit or stay.

FOR MORE INFORMATION

Protect your business with Priority First. Get in touch with us to discover how you can safeguard your business.

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WHAT IS THE 'PRIORITY FIRST DIFFERENCE'?

Loyalty - we are committed to long-term trust and unwavering support in every client relationship.
Adaptability - we are ready to respond seamlessly to any environment, challenge, or change in circumstance.
Discretion - we operate with total confidentiality - your safety and privacy are our highest priorities.
Professionalism - we deliver expert protection with integrity, discipline, and attention to detail.
Client-Centric - our security solutions are tailored to your unique lifestyle, risks, and expectations.

Want to know more about Concierge Services and Front of House Management Services?

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FAQ

What are Concierge and Front of House services?

Priority First’s Concierge and Front of House services provide professional, customer-focused support to ensure smooth operations at your premises. This service includes welcoming visitors, managing access control, handling inquiries, and providing a high standard of customer service, all while maintaining security.

How do Concierge and Front of House services enhance security?

While delivering exceptional customer service, our Concierge and Front of House staff are trained to monitor security risks, ensure controlled access, and manage visitor logs. They seamlessly integrate hospitality with security, acting as the first line of defence against unauthorized entry and ensuring a safe environment for staff and visitors.

Can Concierge services be tailored to my business needs?

Priority First’s Concierge and Front of House services are fully customisable and can complement existing security measures in most corporate and residential environments. Whether you need staff for a residential estate, office, hotel or event, we’ll work with you to develop a solution that fits your specific security and customer service requirements.

Are your Concierge and Front of House staff trained?

Aswell as being fully licensed by the SIA, all of our Concierge and Front of House operatives are professionally trained in customer service, communication, and security protocols. They undergo thorough training to handle a range of tasks, from managing guests and security screening to emergency response procedures.

How can I get in touch for a quote or consultation?

To get started, visit the Contact page on our website or call us directly at 0203 576 5203. A member of our team will be happy to discuss your needs and provide a customised quote.

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